Frequently Asked Questions
What is the difference between Broadband Internet and Fixed Wireless Internet?
- Cable Broadband Internet refers to our standard Internet service that is delivered over cable. Broadband Internet is available in most areas within the town limits.
- Fixed Wireless Internet refers to Internet services that are delivered to your home wirelessly from our service antenna located in town to a receiver mounted to the outside of your home or business. Fixed Wireless Internet is available to the outlying communities outside the town limits.
How do I fix slow Wi-Fi?
- Make sure the WiFi router is in an open area and you and your device are within a reasonable distance from the router.
- Unplug the power to your router or modem for 2 minutes then plug it back in. We also recommend you do this with computers, streaming devices, and smart phones to ensure they aren’t the issue.
- Be sure to secure your network by using a strong password. This keeps others from using your internet and reducing your bandwidth.
- Check all of your computers for malicious software as this can cause issues for your network.
- If this doesn’t help contact our online support or by phone at (303) 823-2313
Will bad weather affect my service?
- For our cable television customers, a strong wind storm or heavy snow can affect the reception of stations due to interference with how the stations are received.
- If you are a cable internet customer, because you receive your service over a cable, your service should generally not be affected.
- If you are a fixed wireless customer, a strong wind storm or heavy snow could adversely affect your service, but only under extreme conditions.
What are your billing policies?
- Invoices are for a calendar month. Invoices are sent on the first of the month and is due by the 20th day of the month.
- Cancellations must be made prior to the start of a new calendar month.
- You agree to pay your full balance by the due date on your monthly invoice.
- A late payment fee of $5 will be assessed after a short grace period.
- If you do not pay your invoice, the disconnect can happen at any time without notice.
- To reconnect your service, you will be assessed $25.
- If your payment by check is declined by your bank, you will be assessed a fee of $35.
- Failure to return equipment incurs fees ranging from $55 – $200.
Can I pay my bill online?
Yes! You can use the online payment portal to pay invoices and change credit card information. You must first accept the invitation for the portal and set your password. To access the portal, you can go to https://payments.lyonscomm.com/portal/lyonscomm or use any recent, emailed invoice. Open email, click “View Invoice,” and then login in the upper right corner.
What are the fees to start my services?
- Internet installation: $99
- Wireless internet installation: $99
- Phone activation: $30
- Phone disconnect: $10
- Television installation: $49 / room
- On-site services: $49 plus $99/hour (minimum of one-half hour)
What router will I receive with my internet service?
We have partnered with Calix to offer you our most advanced Wi-Fi router to date – The GigaSpire u6.1. It supports the latest Wi-Fi standards and offers the best whole-home coverage options. It supports extenders for those with larger spaces or additional coverage requirements. It is compatible with all our service options and allows us to provide you with the best experience!