• Make sure the WiFi router is in an open area and you and your device are within a reasonable distance from the router.
• Unplug the power to your router or modem for 2 minutes then plug it back in. We also recommend you do this with computers, streaming devices, and smart phones to ensure they aren’t the issue.
• Be sure to secure your network by using a strong password. This keeps others from using your internet and reducing your bandwidth.
• Check all of your computers for malicious software as this can cause issues for your network.
• If this doesn’t help contact our online support or by phone at (303) 823-2313

• For our cable television customers, a strong wind storm or heavy snow can effect reception of the stations due to interference with how the stations are received. 
• If you are a cable internet customer, because you receive your service over a cable, your service should generally not be effected.
• If you are a fixed wireless customer, a strong wind storm or heavy snow could effect your service, but only under extreme conditions. 

• Invoices are for a calendar month. Invoices are sent on the first of the month and is due by the 20th day of the month.
• Cancellations must be made prior to the start of a new calendar month.
• You agree to pay your full balance by the due date on your monthly invoice.
• A late payment fee of $5 will be assessed after a short grace period.
• If you do not pay your invoice, the disconnect can happen at any time without notice.
• To reconnect your service, you will be assessed $25.
• If your payment by check is declined by your bank, you will be assessed a fee of $35.
• Failure to return equipment incurs fees ranging from $55 – $200.

Yes! You can use the online payment portal to pay invoices and change credit card information. You must first accept the invitation for the portal and set your password. To access the portal, you can go to https://payments.lyonscomm.com/portal/lyonscomm or use any recent, emailed invoice. Open email, click “View Invoice,” and then login in the upper right corner.

• Internet installation: $49
• Wireless internet installation: $99
• Phone activation: $30
• Phone disconnect: $10
• Television installation: $49
• On-site services: $49 plus $99/hour (minimum of one-half hour)

We use Arris modem and routers. The WiFi portion is rated for a 2000 sq ft house when placed in a central area. If you require stronger WiFi, we recommend Netgear Nighthawk series routers. You may also be interested in a mesh system from Netgear Orbi, Eero, or Google. These systems have a base station and one or more satellite stations.